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Terms & Conditions

1. Introduction


These Terms and Conditions ("Terms") govern the use of our appointment booking service for pet owners seeking veterinary services to prepare their pets for export to another country. By booking an appointment, you ("Client") agree to be bound by these Terms.


2. Services


We provide an appointment booking system for veterinary services related to pet export. We do not provide veterinary services ourselves. Our role is to connect you with qualified veterinarians and facilitate scheduling appointments.


3. Client Responsibility


  • Research: You are solely responsible for researching the specific import requirements of the destination country for your pet. This includes, but is not limited to, required procedures, vaccinations, blood tests, and timelines. We recommend consulting with a pet agent for the latest information. 

  • Appointment Selection: You are responsible for selecting the appropriate appointment dates and procedures based on your pet's needs and the destination country's requirements.

  • Multiple Appointments: As with the requirements of each country, you may need to schedule multiple appointments to complete all necessary procedures.

  • Communication: You are responsible for accurately communicating your pet's needs and travel plans to our team prior to the appointment to be sure that we are able to provide the service you require. 


4. Disclaimer of Liability

We are not liable for any of the following:


  • Travel Failure: Your pet's inability to travel due to your selection of incorrect appointment dates or procedures.

  • Refunds: We do not offer refunds for services rendered and drugs prescribed by the veterinarian.

  • Travel Costs: We are not responsible for any costs incurred due to your pet failing to travel, including but not limited to, missed flights, quarantine fees, or additional veterinary services.

  • Blood Tests: We are not responsible for failed blood tests. Please consult your pet agent and/or primary veterinarian to discuss next steps. 

  • Third-Party Delays: We are not responsible for delays caused by third parties involved in the export process, such as the USDA endorsement office or laboratories performing required tests or receiving a response from you or your pet agent.

5. Disclaimer of Warranties


We provide our services "as is" and without warranties of any kind, express or implied.


6. Limitation of Liability


To the fullest extent permitted by law, our liability for any damages arising from or related to your use of our services is limited to the amount you paid for the booking service.


7. Entire Agreement


These Terms constitute the entire agreement between you and us regarding the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.


8. Governing Law


These Terms shall be governed by and construed in accordance with the laws of the State of California


9. Dispute Resolution


Any dispute arising out of or relating to these Terms shall be settled by binding arbitration in accordance with the rules of the American Arbitration Association.


10. Severability


If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck from these Terms and the remaining provisions shall remain in full force and effect.


11. Waiver


No waiver of any provision of these Terms shall be effective unless in writing and signed by both you and us.


12. Updates to Terms


We reserve the right to update these Terms at any time. We will notify you of any material changes by posting the revised Terms on our website. Your continued use of our services after the posting of revised Terms constitutes your agreement to be bound by the revised Terms.


13. Contact Us


If you have any questions about these Terms, please contact us at

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